Cancel or change your appointment

To cancel, use the link in your email. Right at the bottom of the confirmation we sent you there is a button that says “Cancel my appointment”. It shows you your appointment and cancels it in one tap, with no phone call and no charge. If you cannot find it, check your spam folder: the subject line starts with “Appointment confirmed”.

To move it to another time, call us. The link only knows how to cancel; over the phone we find you another slot without losing the one you have, which is usually what you actually want.

Please give us at least 12 hours' notice whenever you can, so we can offer the slot to somebody else. There is no deposit and no online payment anywhere in the booking, so cancelling costs nothing and carries no penalty.